Terms and Conditions



These general terms and conditions ("GTC") apply to: Petit Velan, Relais de Dranse, Les Louerettes, Adrenalin, Swiss Alps Coliving and coliving.frilingue.


Booked rooms are available to the customer from 3.00 pm on the agreed day of arrival. The customer has no right to use the room before such time.

On the agreed day of departure, the rooms must be cleared and made available to the accommodation by 12.00 noon at the latest. Thereafter, the accommodation may charge 50% of the full accommodation price (list price) due to late departure until 6.00 p.m., and 100% from 6.00 p.m. onwards.


The accommodation is entitled to demand a reasonable advance payment or security deposit upon conclusion of the contract or thereafter. The amount of the advance payment and the payment dates will be announced with the offer.

If the client is resident abroad, the accommodation reserves the right to debit the full invoice amount from the guarantee credit card. Any exchange rate differences or bank charges will be borne by the client.


4.1 Cancellation conditions for individual reservations

Individual reservations are normally considered definite when the accommodation offer has been confirmed. In the event of cancellation we have the following policy

- Cancellation up to 60 days before arrival, we keep the deposit (normally 30% of the booked services).

- Cancellation up to 30 days before arrival, we keep 50% of the booked services

- Cancellation up to 14 days before arrival, 100% of the booked services.

4.2 Cancellation conditions for groups

The cancellation conditions for group reservations depend on the size of the group and are regulated separately. If there are no separate cancellation conditions, the following rules apply:

- Cancellation up to 60 days before arrival, we keep the deposit (normally 30% of the booked services).

- Cancellation up to 30 days before arrival, we keep 50% of the booked services

- Cancellation up to 14 days before arrival, 100% of the booked services.


Insofar as the customer has the right to cancel free of charge in accordance with point 4 above or a separate agreement, the accommodation is entitled for its part to withdraw from the contract during this period if there are enquiries from other customers about the contractually booked rooms and the customer does not waive his right to cancel free of charge when asked by the accommodation.

If an agreed advance payment is not made even after the expiry of a reasonable grace period set by the accommodation, the accommodation is also entitled to withdraw from the contract.

Furthermore, the accommodation is entitled to withdraw from the contract extraordinarily for factually justified reasons, for example if

- force majeure including pandemic or other circumstances beyond the control of the accommodation make it impossible to fulfill the contract

- rooms are booked under misleading or false statements of material facts, e.g. concerning the person of the client or the purpose of the booking

- the accommodation has reasonable grounds to assume that the use of the hotel service may jeopardize the smooth running of the business, the safety or the reputation of the accommodation in public, without this being attributable to the control or organizational sphere of the accommodation

- there is a breach of clause 3 above.

In the event of a justified cancellation by the accommodation, the customer shall not be entitled to any compensation.


In the case of bookings made through a tour operator, the tour operator's general terms and conditions shall apply.


The room is to be used by the client with the utmost care. The client or the company must pay for any damage to property. The accommodation declines all liability for theft etc. and in relation to services provided by third parties. Furthermore, the accommodation is only liable for intentional or grossly negligent contractual or non-contractual direct damage. Any further liability is excluded.


For us as accommodation, the protection of your privacy has absolute priority. We strive to guarantee our guests the highest level of data protection and security. The personal details collected during the booking process (e.g. name, e-mail address, etc.) are stored by the accommodation and used exclusively for the correct processing of the reservation, booking and stay in our accommodation. We also use this data anonymously for statistical and analysis purposes. We only use the data of our guests for purposes of customer surveys and advertising if they have given us their express consent to do so. The personal details of our guests are always treated confidentially and are only passed on to third parties in justified cases.


In addition to the GTC, further provisions and booking conditions may apply which take precedence over the GTC. Amendments or supplements to the accepted offer or these GTC shall be made in writing. Unilateral changes or additions by the customer are invalid.

The place of performance and payment is the registered office of the accommodation.

Swiss law shall apply with exclusive jurisdiction in the canton of Valais.

Should individual provisions of these GTC be or become invalid or void, this shall not affect the validity of the remaining provisions. In all other respects, the statutory provisions shall apply.

October / 2023